0 of 20 Questions completed
Questions:
You have already completed the quiz before. Hence you can not start it again.
Quiz is loading…
You must sign in or sign up to start the quiz.
You must first complete the following:
0 of 20 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
What should a sales representative do when a customer makes it very clear they do not want the service?
Why is it important to politely disengage when a customer makes clear they are not interested?
After disengaging from a customer, what should you say?
What should you do with receipts for personal in-store purchases?
Why shouldn’t you use store tables as workstations?
What is part of the approved Spectrum uniform?
Why should your workspace be clean and organized?
Why should inappropriate conversations be avoided?
What is a key behavior that should be used when ending a discussion with customers or coworkers?
Why is having a positive attitude important?
What should you do when a customer needs help finding something?
Why should you avoid carrying personal bags or backpacks on the floor?
It’s okay to film videos and post them online while at the store representing Spectrum?
What does “don’t roam” mean in most stores?
Is it okay to lean or sit on store product displays?
Why is it important not to touch customers?
Why are “poaching” store employees not allowed?
What should you do when you arrive at the store?
Why should sales representatives avoid using their personal phone on the sales floor?
What is the potential impact of engaging a customer who is already being helped by a store associate?