Spectrum Dos and Don’ts Certification Quiz

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Question 1 of 20

1. Question
What should a sales representative do when a customer makes it very clear they do not want the service?
- Keep trying to convince them
- Immediately walk away without a word
- Say something like, “I understand,” or “No problem at all” followed by “have a great day!”
- Ask them why they said no
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Question 2 of 20

2. Question
Why is it important to politely disengage when a customer makes clear they are not interested?
- It protects the Spectrum brand
- A 'no' today could be a ‘yes' tomorrow
- It impresses store staff
- All of the above
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Question 3 of 20

3. Question
After disengaging from a customer, what should you say?
- “You’re missing out!”
- “Thank you” or “Have a great day”
- “Let me know if you change your mind”
- Nothing—just walk away
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Question 4 of 20

4. Question
What should you do with receipts for personal in-store purchases?
- Leave them at the register
- Keep them with the merchandise
- Give them to your manager
- Throw them away immediately
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Question 5 of 20

5. Question
Why shouldn’t you use store tables as workstations?
- They’re uncomfortable
- They’re not clean
- They could be for sale, or they are part of a display
- They're only used for eating off of
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Question 6 of 20

6. Question
What is part of the approved Spectrum uniform?
- Jeans, T-shirt and sneakers
- Spectrum branded polo, dress pants, & Badges
- Hoodie and joggers
- Any business casual attire
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Question 7 of 20

7. Question
Why should your workspace be clean and organized?
- This actually isn’t true – it’s okay to be messy
- So you can eat at your desk
- It reflects your professionalism and protects brand standards
- So store managers won’t check on you
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Question 8 of 20

8. Question
Why should inappropriate conversations be avoided?
- They should only occur in the parking lot
- Shoppers are always listening and such communications can risk the relationship between the store and the client
- They take too long
- They bore coworkers
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Question 9 of 20

9. Question
What is a key behavior that should be used when ending a discussion with customers or coworkers?
- Always get the last word
- Know when to let it go
- Insist you're right
- Debate your point
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Question 10 of 20

10. Question
Why is having a positive attitude important?
- It helps your tablet run faster
- Your energy sets the tone and increases your chance of success
- Positive attitude makes you more organized
- I’m not sure, I don’t actually understand the benefit of being positive.
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Question 11 of 20

11. Question
What should you do when a customer needs help finding something?
- Kindly explain you're not sure and to ask store staff
- Give vague directions
- Walk them there or find a store associate to help
- Say you have no idea
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Question 12 of 20

12. Question
Why should you avoid carrying personal bags or backpacks on the floor?
- They might get stolen
- They make you look unprofessional
- To avoid LP (Loss Prevention) concerns and suspicion
- All of the above
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Question 13 of 20

13. Question
It’s okay to film videos and post them online while at the store representing Spectrum?
- Yes
- No
- Maybe
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Question 14 of 20

14. Question
What does “don’t roam” mean in most stores?
- Stay near the entrance
- Stay in your designated area
- Only walk the aisles during breaks
- Follow customers to get a sale
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Question 15 of 20

15. Question
Is it okay to lean or sit on store product displays?
- No
- Yes
- Sometimes
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Question 16 of 20

16. Question
Why is it important not to touch customers?
- It might surprise them
- Unwanted touch can lead to complaints or even legal action (e.g., harassment or assault claims)
- It's unhygienic
- It’s not necessary
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Question 17 of 20

17. Question
Why are “poaching” store employees not allowed?
- It can make them disloyal
- It reduces your productivity
- It risks relationships with the client and retailer
- It’s hard to explain to HR
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Question 18 of 20

18. Question
What should you do when you arrive at the store?
- Look for your podium
- Always greet the store management team respectfully to check in
- Grab a snack
- Check your phone for messages
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Question 19 of 20

19. Question
Why should sales representatives avoid using their personal phone on the sales floor?
- It drains the battery
- It distracts them from serving customers
- It makes you look busy
- It’s against the law
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Question 20 of 20

20. Question
What is the potential impact of engaging a customer who is already being helped by a store associate?
- It builds rapport and speeds up the sales process.
- It shows initiative and improves customer satisfaction.
- It creates a negative experience for both the customer and the store, risking sales and client relationships.
- It helps the store staff by taking over the interaction.
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Spectrum Do’s and Don’ts Quiz

Spectrum Dos and Don’ts Certification Quiz

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